1. General provisions
1.1. The General Terms and Conditions (hereinafter referred to as GTC) summarize the contractual content
on the basis of which Cabinland Kft. – ARTAM Luxury Cabins (registered office: 3240 Parád, Peres utca 57. Tax number: 32418437-2-10 Company registration number: 10 09 040414.
represented by Miklós Ádám Lóczi, managing director, hereinafter referred to as the Service Provider) with its Guests regarding other accommodation services.
1.2. Individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of separate, special agreements with travel agents, organizers, and in some cases with different terms and conditions appropriate to the given business.
2. Contracting parties
2.1. Other accommodation services provided by the Service Provider are used by the Guest.
The contract is concluded upon the submission of the order and its written confirmation by the Service Provider
. If the order for the services is placed directly with the Service Provider by the Guest, the Guest shall be the Contracting Party. Upon fulfillment of the conditions, the Service Provider and the Guest shall become contracting parties (hereinafter referred to as the Parties) upon conclusion of the contract.
2.2. If the order for services is placed with the Service Provider by a third party (hereinafter referred to as the Agent) on behalf of the Guest, the terms and conditions of cooperation shall be governed by the agreement between the Service Provider and the Agent. Although the terms and conditions of the order, payment, etc. shall be governed by the agreement between the Service Provider and the Agent,
however, the Guest shall accept as binding upon himself/herself the rules set out in the relevant GTC when using the services (i.e. during his/her stay at the hotel). In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. Method and conditions of use of the service
3.1. The Service Provider shall always send a written offer in response to a verbal or written request for an offer from the Guest. If no specific order is received within 48 hours of the offer being sent, the Service Provider’s offer shall cease to be binding.
3.2. The Contract shall only come into effect upon written confirmation by the Service Provider of the Guest’s written reservation and shall thus constitute a written Contract.
3.3. Verbal reservations, agreements, modifications, or verbal confirmations by the Service Provider are invalid and do not result in the conclusion of a contract.
3.4. The Contract for the provision of accommodation services is concluded for a definite period.
3.5. If the Guest leaves the accommodation before the end of the specified period, the Service Provider shall be entitled to the full price of the services specified in the Contract. The Service Provider shall be entitled to resell any rooms that become vacant before the end of the period.
3.6. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the services already provided.
3.7. The use of accommodation services is subject to the Guests proving their identity in accordance with the legal requirements before occupying the accommodation. Details of the data processing related to this are contained in the Data Protection Notice. No one may stay at the accommodation without registering.
3.8. Any amendments and/or additions to the Contract must be made in writing and signed by both Parties; verbal agreements are invalid.
4. Start and end of accommodation /check-in; check-out/
4.1. The Guest has the right to occupy the accommodation from 2:00 p.m. on the day agreed in the agreement.
4.2. The Guest must leave the accommodation by 10:00 a.m. on the day of departure.
4.3. Depending on the occupancy of the accommodation, the Service Provider may provide early arrival or late departure for an additional fee. If you wish to use this service, please indicate your request on the day before your arrival by calling +36 30 786 0539.
5. Extension of accommodation
5.1. The Service Provider’s prior consent is required for the Guest to extend their stay.
5.2. If the Guest does not vacate the accommodation by 10:00 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not given its prior consent to the extension of the stay, the Service Provider shall be entitled to charge the room rate for each additional day spent there, in such a way that the Service Provider is entitled to charge the room rate for each day started.
6. Prices
6.1. The current list prices of the accommodation can be found on the website www.artam.hu. The price lists for all other services can also be found on the website.
6.2. The Service Provider may change the advertised prices without prior notice (e.g. due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed this in writing, the Service Provider may not change the accommodation price. The Service Provider’s current prices can be found on the accommodation website (www.artam.hu).
6.3. The Guest can always obtain information about the current prices of the services before the start of the service provision at hello@artam.hu and on the phone number +36 30 786 0539.
6.4. When communicating prices, the Service Provider shall indicate the tax content of the prices (VAT, IFA) valid at the time of the offer and regulated by law. The published prices include the VAT specified by law, but do not include the tourist tax, which must be paid on site. The Service Provider shall pass on any additional charges resulting from changes in the applicable tax laws (VAT, IFA) to the Contracting Party with prior notice.
7. Offers, discounts
7.1. Current offers and discounts are advertised on the accommodation website. The discounts advertised always apply to individual accommodation bookings.
7.2. The discounts advertised cannot be combined with any other discounts.
9. Cancellation conditions
9.1. The penalty is equal to the daily room rate specified in the confirmed order.
If Unless otherwise specified in the accommodation offer, the cancellation and modification conditions are as follows:
– at least 31 days prior to the confirmed arrival date, no penalty fee
– between 30 and 8 days prior to the confirmed arrival date, 50% of the penalty fee is payable
– in case of cancellation within 7 days prior to the confirmed arrival date, the penalty is 100%.
If the Contracting Party is a business entity (including business associations, social organizations, churches, local governments, local government institutions, state organizations and their institutions, etc.), the penalty due in the event of withdrawal shall also be paid to the Service Provider by the Contracting Party/Customer if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
10. Refusal to perform the contract, termination of the service obligation
10.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect and thus refuse to provide the services if:
– the Guest does not use the room or the facility provided for its intended purpose;
– the Guest does not vacate the accommodation by 11:00 a.m. on the day indicated as the day of departure at check-in
and the Service Provider has not given its prior consent to extend the stay;
– the Guest behaves in a manner that is objectionable or rude towards the safety and order of the accommodation or its employees, is under the influence of alcohol or drugs, or exhibits threatening, offensive or other unacceptable behavior;
– the Guest suffers from an infectious disease;
– the Guest does not comply with the house rules of the accommodation.
10.2. If the Contract between the parties cannot be fulfilled due to force majeure, the contract shall be terminated.
11. Method of payment, guarantee
11.1. The price of the services ordered shall be paid by credit card at the time of booking.
11.3. Other consumption and services at the accommodation shall be invoiced retrospectively and paid by bank transfer.
11.6. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the fees payable and any amounts paid to the Service Provider by the Guests for any reason and send it by email. The Service Provider shall base the amounts paid/payable on the data provided during the online booking when issuing the invoice. The data provided here (name, address, tax number if necessary) will appear in the “Customer” section of the invoice. The Guest may request changes to the data provided within 1 day of making the booking, but no changes can be made after that. The Service Provider will issue the final invoice based on the data provided at the time of booking. Although the Guest has the option of paying in a currency other than the currency of the booking, the invoice will be issued in the original currency of the booking (and not in the currency of payment). Only one invoice can be issued per booking; bookings cannot be split into several parts for invoicing purposes. If you would like separate invoices to be issued in the name of two or more guests (or companies), a separate booking must be made for each of them. However, any subsequent changes to the reservations (e.g. purchase of additional services) will be invoiced separately. The Service Provider will send an electronic invoice for each reservation and after departure from the hotel to the email address provided at the time of booking. The electronic invoice will be sent from the Service Provider’s address to the email address provided at the time of booking. If you notice any errors in the invoice, please send an email to the following address so that the problem can be rectified: hello@artam.hu
The electronic invoice issued by the Service Provider in .pdf file format complies with the provisions of the relevant
legislation and is equivalent to an invoice issued on paper.
12. Accommodation guarantee
12.1. If the Service Provider is unable to provide the services specified in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest.
12.2. The Service Provider shall be obliged to provide/offer the services specified in the contract at the price confirmed therein for the period specified therein or until the obstacle ceases to exist at another accommodation of the same or higher category. All additional costs of providing alternative accommodation shall be borne by the Service Provider.
12.3. If the Service Provider fulfills these obligations in full, or if the Guest accepts the alternative accommodation offered, the Contracting Party shall not be entitled to claim any subsequent compensation.
12.4. The Guest may only refuse accommodation of the same or a higher category offered by the Service Provider for good reason. In this case, the Guest shall not be charged any additional costs. In the absence of such a reason, the Service Provider shall be released from its liability for compensation.
13. Rights of the Guest By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and to the normal use of the facilities made available to Guests by the accommodation establishment in accordance with its usual practice and without any special conditions, as well as to the normal service during the opening hours specified in the advertisement.
13.2. The Guest may lodge a complaint regarding the services provided by the Service Provider during their stay at the accommodation. The Service Provider undertakes to handle any complaints submitted in writing (or recorded by the Service Provider) during this period. The Service Provider shall handle any complaints individually. Complaints may be submitted by the Guest in writing to the following address and contact details:
ARTAM Luxury Cabins/Cabinland Kft.
3240 Parád, Peres utca 57.
Tel: +36 30 786 0539
E-mail: hello@artam.hu
13.3. In order to resolve any legal disputes arising from complaints, the Guest may turn to (i) the competent conciliation body, (ii) the consumer protection authority, or (iii) the competent court.
14. Obligations of the Guest
By ordering the service, the Guest accepts these terms and conditions as binding and makes the following commitments:
14.1. Payment of the agreed fee: by the deadline specified in the confirmation.
14.3. Before using any electrical appliances brought to the accommodation by the Guests that are not considered normal travel necessities, the Service Provider’s consent must be obtained.
14.4. Guests’ vehicles may be parked free of charge in the uncovered, unguarded
parking lot. The Service Provider shall not be liable for any damage to vehicles parked in the parking lot or to any items left in them (including, but not limited to: car break-ins and theft of any items from the car; theft of the vehicle; damage caused by natural phenomena) in the parking lot. The Service Provider is not responsible for any valuables left in the cabins at the accommodation.
14.6. The Guest shall refrain from any conduct that exceeds the normal use of the rented premises and the accommodation as a whole (including the surrounding area) or results in contamination or damage beyond normal use. Furniture may not be removed from the room or the building or moved to another location.
14.7. The Guest acknowledges that the equipment and facilities on the premises of the complex may be used at their own risk. The Service Provider shall not be liable for any damage resulting from the use of such equipment and facilities by unauthorized persons and/or for any damage resulting from improper use.
14.8. In accordance with Act XLII of 1999 on the protection of non-smokers, smoking is prohibited in the enclosed areas of the accommodation. The employees of the accommodation are entitled to warn guests and any other persons present on the premises of the hotel to comply with the law and to cease any unlawful conduct. Guests and any other persons on the premises of the accommodation facility are obliged to comply with the law and to comply with any requests made.
14.3. On the terraces In order to ensure the peace and quiet of our guests and local residents, it is forbidden to make loud noises between 10 p.m. and 8 a.m.
, including watching television or listening to music at a disturbing volume in the interior of the accommodation. If the operator of the accommodation is fined by the competent authority on the basis of the aforementioned legislation due to the unlawful conduct of any guest or other person staying on the premises of the accommodation, the operator reserves the right to pass on the amount of the fine to the person who committed the unlawful act or to demand payment from them. If the guest demonstrably violates the obligations set out in the above legislation, they shall be obliged to pay a fee of HUF 30,000 to the accommodation operator, which the hotel operator shall be entitled to charge to the guest’s account and which the guest shall be obliged to pay upon departure.
15. Guests who share the accommodation and its equipment and furnishings are jointly and severally liable for any damage caused by improper use.
16. The Guest must immediately report any damage to the accommodation and provide all necessary information to the accommodation, which is necessary to clarify the circumstances of the damage, or for the police report/police proceedings. Failure to do so shall exclude any liability for damages on the part of the Service Provider.
17. Bringing animals
17.1. Animals are not allowed on the premises.
18. Rights of the Service Provider
18.1. If the Guest fails to pay for services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest’s personal property brought to the hotel to secure its claims.
18.2. Staff working at the accommodation are entitled to check Guests entering and leaving the premises, to establish their identity and, where justified, to inspect vehicles upon departure.
19. Obligations of the Service Provider
19.1. To provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
19.2. To investigate the Guest’s written complaint and take the necessary steps to resolve the problem, and to record these in writing.
20. Illness or death of the Guest
20.1. If the Guest falls ill during the period of accommodation and is unable to act on their own behalf, the Service Provider shall offer medical assistance.
20.2. In the event of the Guest’s illness/death, the Service Provider may claim compensation from the patient’s/deceased’s relatives, heirs or the person paying the bill for for any medical and procedural costs, the cost of services used prior to death, and any damage to equipment or furnishings caused in connection with the illness/death.
21. Data security
For more information, please see the data protection policy on our website.
22. Liability of the Service Provider for damages
22.1. The Service Provider shall be liable for any damage suffered by the Guest as a result of the loss, damage or destruction of the Guest’s belongings, provided that the Guest has placed them in the safe deposit box designated by the Service Provider or has handed them over to an employee of the Service Provider who could be considered authorized to receive them.
22.2. The Service Provider shall not be liable for any damage caused by unavoidable circumstances beyond the control of the Service Provider’s employees and Guests, or caused by the Guest himself/herself.
22.3. The Service Provider may designate areas within the complex that are off-limits to Guests. The Service Provider shall not be liable for any damage or injury suffered by Guests in such areas.
22.4. The Service Provider shall only be liable for valuables, securities and cash if it has expressly accepted them for safekeeping, or has expressly refused to accept them for safekeeping, or if the damage was caused by a reason for which it is liable under the general rules. In this case, the burden of proof shall lie with the Guest.
22.5. Furthermore, the Service Provider shall not be liable for damage resulting from improper use.
24. Force majeure
24.1. Any cause or circumstance (including, but not limited to, war, fire, flood, adverse weather conditions, power failure, strikes) beyond the control of either party (force majeure) shall release either party from its obligations under the Agreement for as long as such cause or circumstance continues.
25. Place of performance and applicable law, court of jurisdiction
25.1. The place of performance shall be the place where the accommodation provider’s accommodation is located.
25.2. For all disputes arising from the accommodation contract, the court with jurisdiction over the Service Provider
shall be designated as the court of competent jurisdiction.
25.3. The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law. By concluding the accommodation contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended at a later date.
Valid until revoked.